Account information

New Accounts

Commercial and Residential customers are billed every other month on the even months (February, April, June, August, October, and December) for a two month period. A penalty of 10% will be added 20 days after the bill date to all unpaid accounts. Accounts not paid by the final notice date will be subject to turn off.

All new utility accounts require a $100.00 deposit.  The deposit will be applied to the closing balance when you terminate your account. 

Connecting/Reconnecting Water Service

If your home or business does not have water service, please contact the Utility Department at (707) 585-6750. 

If your service has been disconnected due to non-payment, the account must be paid in full, plus the reconnection charge. Payments must be made in person at 130 Avram Avenue, Rohnert Park, or by credit card over the phone by calling (707) 585-6750.

Reconnection of Service - Fees

Time of Payment/Call
8:00 am to 5:00 pm

Reconnection Charge

Date of Reconnection
Same business day

After 5:00 pm/Weekend


Next business day

After 5:00 pm/Weekend


Same business day